Agent Performance
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Configure
Account actioned
425
Collected ($)
650K
No. of hrs logged
720
Promise to Pay ($)
825K
Total Calls Made
85
Calls Pending
32
No of Successful Calls
42
Total Customers
112
Closed Deals
Key Insights Discovered
Lorenzo Russo has high active cases and high resolved cases.
Kayla Lewis has few active cases and low resolved cases.
Kayla Lewis has the highest CSAT.
Lorenzo Russo has the lowest CSAT.
Kayla Lewis has the highest survey sentiment.
Cheers
Thanks for helping me on the demo!
1
1
2 hrs ago
Thanks for helping me on the demo!
1
1
2 hrs ago
Leaderboard
Across fiveCX this month
Leonard Campbell
Most Valuable Player
Louisa Buchanan
Customer Lovely
Patrick Jenkins
Star Newbie
